Patient support
Complaints and feedback
Tell us directly if something has not met your expectations.
How to contact us
Send a concise account by email or WhatsApp, including the patient name and appointment date where relevant.
What happens next
A member of the team will acknowledge the concern, review the available information and explain the next step.
Clinical concerns
If the concern relates to current aftercare, state this clearly so it can be directed appropriately.
Further review
If you remain dissatisfied, ask for the complaint to be reviewed by the clinic’s senior team and request details of any applicable independent route.